Technical Support

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Work as a team member of the hardware support team
Provide daily ad hoc & routine support to end users
Perform installation, upgrade, and migration tasks for common systems:
Windows OS (Windows 7/10/11)
macOS (latest desktop/laptop environments)
Microsoft Office suites (2010/2013/2016/365)
POS systems (retail terminals and applications)
Mobile device systems (iOS and Android basic setup and troubleshooting)
Provide on-job training to staff and users
General hardware and software trouble-shooting
LAN administration and basic network support
Deliver on-site technical support during company activities and promotion events (e.g. Ani-Com Event)
Handle weekend support calls for retail shop operations when required

DSE graduate or above
Hands-on experience in desktop/server hardware, Windows 7/10/11, macOS, MS Office 2010/2013/2016/365
Knowledge of DNS, DHCP, TCP/IP
Familiarity with POS systems and mobile device platforms (iOS/Android) preferred
Self-motivated and able to work independently
Holder of MCP certification will be an advantage
Fresh graduates or candidates without prior working experience will also be considered